FAQs

Answers before you walk through the door

Nineteen questions we hear most, sorted by where you are: booking, what comes with the room, the session itself, getting here, and membership.

Coffee table books on a walnut table in the studio
01

Booking & payment

Reserving time, paying, and changing plans.

How do I book?

Book directly on our website, just hit "Book Now" and choose your date and time.

When am I charged?

You're charged at the time of booking.

What is the cancellation policy?

Cancellations made 24 hours or more before your session are eligible for a refund.

What payment methods do you accept?

We accept all major payment methods.

02

What’s included

Gear and amenities that come with every booking.

What is included?

Every booking comes with professional LED panel lights, a softbox diffuser and stands, and heavy-duty clamps. You'll also have access to a full backdrop system with multiple colors, including green screen, a clothing rack, lounge seating, a director's chair, a high-velocity fan and stool, cleaning supplies, wifi, phone tripods, extension cords, and keyless self-check-in. A first aid kit and our "For the Girls" bin are also on hand, just in case.

Do I need to bring my own camera or equipment?

Yes, cameras and personal shooting equipment aren't provided, you'll need to bring your own.

Is the wifi reliable for uploading or livestreaming?

Wifi is included with every session.

03

During your session

How the room works once you are in it.

What’s the max capacity for a session?

Sessions are capped at 12 people. Anything larger is considered an event, reach out to inquire about accommodating additional people.

Is anyone on-site during my booking, or is it fully self-service?

No one is on-site during your booking. The studio is fully self-service, you'll have the space entirely to yourself.

What's expected of me before I leave?

Leave the space as you found it. Throw away your trash, put furniture and props back where they belong, and take everything you brought with you. Lock the doors. A little care goes a long way, treat the space with the same respect you'd want from the next person.

Are there things not allowed in the studio?

Open flame, glitter, and confetti are not permitted, along with anything else that's hard to clean up or could damage the walls or furniture, think smoke or fog machines, paint or slime, sand, fake snow spray, and nails, tacks, or tape on the walls.

04

Visiting the studio

Finding us, getting in, and parking.

Where is the studio located?

New Edit Studios is located in Ann Arbor, Michigan, just north of downtown.

How do I know I'm in the right place when I arrive?

Look for our name on the front of the building, we're located at the front, facing the street.

How do I get into the studio?

Entry is fully keyless. You'll receive a door code ahead of your session, the same code works for both the front and back doors.

Is there parking?

Yes, free parking is available in the shared lot right in front of the building.

Can I see the space first?

Yes, reach out to us directly to inquire about a tour before booking.

Is the studio accessible?

Yes, the studio is wheelchair and handicap accessible via our back entrance.

05

Memberships

Hourly versus monthly, and how to change your mind.

What's the difference between an hourly rental and a membership?

Hourly rental is best for a single session when you need the room. A membership is better suited for regular users, like photographers or creatives who want a consistent home studio, or anyone who finds themselves booking often.

Can I cancel a membership anytime?

Yes, membership is month-to-month with no long-term commitment.

06

What's in the studio

Everything included with every booking.

Tech supplies

Wifi

Phone tripods

Extension cords

Lighting

Professional LED panel lights

Softbox diffuser and light stands

Heavy-duty clamps

Keyless entry

Self-check-in, no staff required

Cleaning supplies

Vacuum

Microfiber cloths

Lint rollers

Steamer

Staging

Backdrop system with multiple colors, including greenscreen

Clothing rack and hangers

Lounge chairs, ottomans, and a director's chair

High-velocity fan and stool

First aid kit

"For the Girls" bin

Still have questions?

Reach out directly and we will get you sorted fast

Contact

Ready to make something good

A clean room with perfect light is waiting. Bring your crew and your best ideas.

Studio corner with window, mirror and palms